Field Service Manager

Nitelikler/Qualifications, İş Tanımı/Job Description:



For our multinational client in mining industry, we are currently seeking a ‘’Field Service Manager” for Turkey and its neighbourhood. The ideal candidate is/has:

- Bachelor’s degree in mechanical engineering
- Minimum 5 years experience in after-sale service management in an industrial company
- Excellent negotiation and persuasive skills
- Good knowledge of service operations dynamics, it’s requirements and how to drive own profitability with FSE
- Understanding of different customer requirements coming from aggregate and mining customers
- Able to workin a high-pressured environment, liaise with staff at all levels
- Able to manage and supervise employees on a remote basis, write reports, business correspondence and technical proposals
- Able to travel frequently in Turkey and abroad
- Good command of English, both written and verbal
- Completed military service for male candidates
- Valid driver license is a must
- MS Excel, Word & Outlook computer skills are essential


- Responsible of developing processes and KPIs for field service operations and repair functions
- Responsible for assigning work load in the department and arrange Field Service Execution team in a reasonable way
- Responsible for organizing product installation and commissioning; timely feedback information about product quality; assist in handling major quality issues
- Minimized under absorption through resource utilization
- Cooperate with Capital Equipment and Spare&Wear Sales teams and ensure we have service level required to reach growth with services and sales
- Improve profitability through minimizing fully burden costs

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