Customer Service Coordinator
Nitelikler/Qualifications, İş Tanımı/Job Description:
We are looking for a "Customer Service Coordinator" to join the team of our international client operating in forest industry.
At least 2 years´ experience in customer service, supply chain or similar area
Good communication skills and communicate fluently in Turkish as well as in English on an advanced level
Commercial awareness and be interested in developing product and technical knowledge
Supply chain knowledge and knowledge about import or exports is an advantage
Customer service mind-set, be able to build, maintain and improve customer relations and understand customer needs.
Paye attention to detail and working with high accuracy
Have good organizational skills
Be flexible, open to changes and have experience or be interested in working in a continual improvement environment
Like solving problems in order to achieve win-win solutions.
Customer relationship management,
Order management – order entry, progression and communication of orders to all necessary parties, proactive intervention in process disturbance situations, optimizing load to achieve the effective distribution of goods,
Customer data maintenance including price lists,
Complaints handling - including entry, progression as well as the internal coordination and customer communication,
Customer communication related to pricing, products, sales conditions, technical questions and supply chain,
Technical consultation on the recommendation of the product, organization and control of samples and testing, technical documentation and brochures,
Sales support – including search and information analysis, support in pricing,
Proactive activities including product promotion and follow up,
Support in following up payments and cheque handling.