Vıp Operation Specialist
Nitelikler/Qualifications, İş Tanımı/Job Description:
We are looking for a “VIP Operation Specialist`` for our multinational client operating in technology sector/live streaming industry.
Proficient in English and Swedish/ German / Dutch ,
Experience with big customer account management or related industry is preferred,
Enjoy connecting with customers at a deeper level and are able to exceed customer expectations,
Smart, active thinking, strong communication skills,
Accept the night shift in accordance with the customer demand.
Provide advanced knowledge of products, trends and professional service to VIP local customers of the live-streaming industry,
Assist our VIP users with all customer service inquiries via chat, phone, e-mail and social media,
Manage the stability and improvement of VIP recharge and consumption, lengthen the lifecycle of VIP user,
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.